1 : Why has Veseris
made this change?
A : We have transitioned to a
new eCommerce system to provide our customers with an overall better
user experience. The new system allows more flexibility to add new
features and capabilities to continue enhancing the online experience,
equipping our customers with all the resources and tools needed to
make purchases with convenience and ease. Please note: this is an
exclusive preview of the new Online Store as we will be launching the
full suite of features in September where customers will see several
added capabilities that is not yet available with this initial launch.
2 : What’s new on the
A : For the initial launch,
customers will be able to: - Search for products with ease using key
words in search, and search by category, manufacturer, pests, and
sites - View products popular in your area and frequently ordered
products - See product comparisons and recently viewed products - Have
quick access to SDS/labels - Re-order from order history - Search
orders by order date, order number, and ship-to - Submit product
reviews You will also now be receiving confirmation emails upon
placing an order.
3 : What features are
A : For the full September
launch, customers will be able to: - Toggle between an English or
French translation of the site - Access invoices with ease - Use
coupons for product promotions - Make payments by credit card - View
order and shipping status
4 : Do I need to do
A : You will need to save your
Quick List products as they will not be moving over to the new store
automatically. You can download our Quick List Transfer spreadsheet at
the bottom of the page and send to us by June 30, 2021 to add them to
the new store for you.
5 : Who do I contact
A : You can reach out to your
local Sales Representative or call 1-866-572-8240 for assistance.
Alternatively, the Support Contact page can be found by clicking
“Support Contact” at the bottom of every page on the Online Store.
6 : How do I access the
new Online Store?
A : You will sign into your
Online Store account by going to PestWeb.ca and logging in.
7 : How do I search for
A : You can search for
products by entering key words into the search box with the glass
finder icon or search by category, manufacturer, pest, and site just
below the search box.
8 : How do I place an
A : At this time you can place
an order with your Veseris account. To place an order this way, select
“Payment on Account” during the checkout process. Currently the system
is not setup to take credit cards, but this feature will become
available in September.
9 : How do I access
A : When visiting a product
display page, you can find the associated SDS/Labels under the “SDS
& Labels” tab. From here you can download the files in PDF format.
10 : How do I view
frequently ordered products?
A : Once you have logged in,
there is a section on the homepage that shows your frequently ordered
11 : How do I re-order
from order history?
A : Once you are logged in,
click the arrow next to your name at the top of the page, and go to My
Account. Click on My Orders in the left-hand navigation to see your
orders and click “Reorder” from this list. If you want to add
individual items to your cart, you can view the order details for any
order, and add them to your cart.
12 : How do I search for
A : On the My Orders page, you
can search for a specific order number, and you can filter your orders
13 : How do I submit a
Once you are logged in, navigate to the product display page for the
product you’d like to review. There is a tab labelled “Reviews.” You
can submit your product review from this page.
14 : How do I find my
Private Label Product?
We continue to add products that are
specific to customers, like private labels, on an individual company
basis. If you do not see your product listed in the online store,
please contact us at firstname.lastname@example.org.